Frequently Asked Questions
How will I access my luminous membership content?
All of our luminous membership content will be housed right here in our membership section. You will also be able to find most of this content in our private, luminous Facebook community- which is also the best way to engage with other luminous members, ask questions, share stories, and connect with Dr. Shefali, and Suzi.
How can I access replays of luminous masterclass sessions and Q&A’s?
All replays will be located in the Replays section within the membership section. The Q&As are live events once a month and are also recorded in case you can’t make it live. The luminous masterclass sessions and the product reviews are typically pre-recorded and uploaded into the membership area so that you may watch the recordings at your convenience. You’ll also receive email reminders letting you know when Q&As are happening and when new content is added to the membership area.
Am I able to download recipes, tips & tricks, and PDF content?
YES! All of the membership content is downloadable! If you do NOT see a download icon you can right click the document to download to your computer. Please make sure you have the latest Adobe Reader installed.
When should I expect my monthly luminous subscription payments to be billed?
Your first payment is processed the day you enroll in luminous membership, and your payments are then billed every 30 days thereafter.
What if my credit card is declined one month? Our payment processor will email you a reminder to update your payment information and will automatically e-try to
Our payment processor will email you a reminder to update your payment information and will automatically e-try to process your payment on the 3rd, 8th, and 15th day after the original membership subscription due date. If all 3 attempts fail, the membership subscription is cancelled and you will be automatically removed from luminous membership and the Facebook group.
What if I want a refund?
This is a membership subscription which you may cancel at any time and will not be billed again. However, due to the nature of the program, cancelling a membership subscription does NOT refund previous and/or current month’s charges as your membership content has already been delivered. Please note: if you cancel your membership subscription you will no longer have access to the membership area and you will be removed from the luminous Facebook group.
How do I cancel my membership subscription?
We are sorry to see you go. Please log in to your Teachable account where you will be able to end your subscription in your account dashboard.
Who do I contact for help and when can I expect a response?
Please contact our support team by emailing [email protected]. General hours of support are 8am-5pm EST Mon-Fri. Someone from our team will be in touch ASAP, generally within 24hrs of receiving your email.
Can I use a coupon for my luminous™ membership?
NO! Any coupons or sales for Dr. Shefali's offerings are NOT applicable to luminous™ memberships.